Searching for a Knowledge Article by Article Number in the Support Portal yields no results

  • May 3, 2022
  • Knowledge

Title
Searching for a Knowledge Article by Article Number in the Support Portal yields no results
URL Name
Searching-for-an-Knowledge-Article-by-Article-number-in-the-support-portal-yields-no-results
Summary
Validation Status
Validated for Customers
Article Number
000009182
Symptoms
  • Customer searches for KA1234 in support portal and system returns error "No search results found."
Environment
Support Portal
Additional Information
  • Both search boxes in the Support Portal operate the same way
Resolution
  • When searching by Article Number use one of these formats:
    • KA 1234 (note space between KA and number)
    • 1234
    • 000001234
  • Or search using key words or phrase
Cause
Vocera Platform

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