The Vocera Ease MD app is stuck sending a message (continuous rotating sending bar)

  • Oct 25, 2023
  • Knowledge

Title
The Vocera Ease MD app is stuck sending a message (continuous rotating sending bar)
URL Name
The-Vocera-Ease-MD-app-is-stuck-sending-a-message-continuous-rotating-sending-bar
Summary
Validation Status
Validated for Customers
Article Number
000011155
Symptoms
Environment
Vocera Ease MD iOS
Vocera Ease MD Android
Additional Information
Resolution
  1. Do not end the session.
  2. Check your device's internet connection.
    • If internet is functioning, simply close the app and reopen it.
    • If internet is not functioning, restore your internet connection and then close the app and reopen it.
  3. You should still be logged into that patient's Ease session. You may have to resend that update as it could have been lost due to the lost internet connection.
Cause
  • This is likely due to a lost internet connection.
Ease MD - AndroidEase MD - IOSVocera EaseVocera Platform

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