What voids the Vocera Standard Warranty?

  • Apr 22, 2026
  • Knowledge

Title
What voids the Vocera Standard Warranty?
URL Name
What-voids-the-Vocera-Standard-Warranty
Summary
Validation Status
Validated for Customers
Article Number
000008916
Objective
Environment
All Vocera Hardware
 
Additional Information
Answer
  • The Standard Warranty does not apply and is void with respect to:
    • cosmetic damage
    • product that has been improperly installed or maintained
    • costs of any installation or deinstallation
    • Hardware not manufactured or supplied by Vocera
    • failures or defects caused by misuse, abuse, accidents, physical damage, abnormal operation, improper handling and storage, neglect, exposure to fire, fluids, biological waste, hazardous materials, use of chemicals outside of Vocera’s equipment cleaning guidelines, excessive moisture or dampness, extreme changes in climate or temperature, spills of food or liquids, or alterations
    • problems caused by the End User network (e.g., connectivity, coverage or other signal reception problems)
    • floods
    • acts of God
    • riots
    • Hardware from which warranty stickers, electronic serial numbers and/or serial labels have been removed, altered or rendered illegible
    • Hardware operated outside published environmental parameters
    • performance of Hardware in combination with other items not manufactured or supplied by Vocera (unless designated by Vocera as compatible with Vocera Devices)
    • any Hardware which has been opened, repaired, modified or altered by anyone other than Vocera or a Vocera authorized service center
    • engraving
    • Accessories and materials subject to normal wear and tear
    • other circumstances beyond the reasonable control of Vocera
Vocera Devices & AccessoriesVocera Platform

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