Why would several departments not be able to hear one-way audio when panic button is pressed on Vocera badge? User in Mission Control pressed Panic Button but only one person of Security group was able to hear the audio from he call.
Other members of Mission Control were not able to hear one-way audio and nor did the respiratory therapists that were involved in the test. End user is wanting answers on how audio is routed to associated groups.
@kimberlybrewer (Client) Based on the information provided, this behavior could be related to the panic alarm routing configuration, group membership settings, or the specific workflow configured for one-way audio during a panic event. In some configurations, audio may be routed only to designated responders rather than all members of the associated groups.
To better understand how panic audio is routed in your environment and determine why only certain users were able to hear the audio, I am escalating this case to our Technical Support team for further investigation. A member of the Technical Support team will reach out to you directly to gather additional details and assist further.
please click “Select as Best” below to mark the post as resolved.
Why would several departments not be able to hear one-way audio when panic button is pressed on Vocera badge? User in Mission Control pressed Panic Button but only one person of Security group was able to hear the audio from he call.
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@kimberlybrewer (Client) Based on the information provided, this behavior could be related to the panic alarm routing configuration, group membership settings, or the specific workflow configured for one-way audio during a panic event. In some configurations, audio may be routed only to designated responders rather than all members of the associated groups.
To better understand how panic audio is routed in your environment and determine why only certain users were able to hear the audio, I am escalating this case to our Technical Support team for further investigation. A member of the Technical Support team will reach out to you directly to gather additional details and assist further.
please click “Select as Best” below to mark the post as resolved.
Thank you for your assistance