Vocera Voice Server

Article Number: 000009399 Environment: Vocera Voice Server (VS) VS 5.x Vocera Platform 6.x Answer: Training the Genie Training the Genie for Platform 6 Download Software: Not available

General:

Article Number: 000009313 Environment: Vocera Voice Server (VS) VS 5.x Additional Information: If you do not have a Vocera Reach360 account you can register for free Answer: Voice 5 Staff Assignment Download Software: Not available

Article Number: 000008134 Environment: Vocera Voice Server (VS) VS 4.x VS 5.x Vocera SIP Telephony Gateway (VSTG) VSTG 4.x VSTG 5.x Additional Information: The Genie is not designed to accept international numbers via the "dial an outside number" command directly

Article Number: 000006160 Objective: The design reasons why offline users are not immediately removed from staff assignment view. Environment: Vocera Voice Server (VS) VS 4.x VS 5.x Answer: Staff Assignment view will display the staff who are current members of

Article Number: 000008245 Environment: Vocera Voice Server VS 5.x Additional Information: Calls to a group are not considered calls to the individual user the Genie selects from the list, but rather calls to the group. Answer: Calls are only reported

Article Number: 000007153 Symptoms: When tapping the call button the genie states “I am busy at the moment, please wait.” VS logs show: Speechport alloc busy signal PlayPrompt Prompt=busy.wav Environment: Vocera Voice Server VS 4.x VS 5.x Additional Information: The