We are integrating our Care.ai and Vocera Technical Support teams together to become Smart Care Technical Support. We are unifying our people, processes and tools so that our valued Customers receive consistent and seamless customer service across our Smart Care platform.

Since the acquisition of Care.ai last year, and the formation of Smart Care. Our goal is to have our customers see a unified and single point of support across our Smart Care products. Our customers expect a consistent customer service experience whether they have Care.ai, Vocera or both. Our mission is to get you to the right technical expert and without feeling passed between different organizations.

Your current methods for contacting care.ai Technical Support by email and phone remain unchanged. The care.ai support email address, helpline number, and the dedicated care.ai Technical Support Engineers you rely on will stay the same. Our Smart Care Customer Services team will triage and route your queries to the most suitable engineer, ensuring continuity in your support experience.

SLA information here