B3000n
V5000
Wireless network
- For information on what are the most common causes of one-way/no-way audio, refer to the article What are the Common Causes of One-Way/No-Way Audio?
- For information on what data is most often used to troubleshoot one-way/no-way audio issues, refer to the article What Data is Needed for Troubleshooting One-Way/No-Way Audio?
- When this issue occurs for multicast audio only, it is most commonly described as "chime/no audio"
- Broadcasts deliver the chime audio via unicast, but the audio of the user speaking is delivered via multicast
- Thus, the chime sound will be delivered but no audio will be heard afterwards if the multicast audio is not being received properly
- Vocera defines one-way audio as when no audio packets are delivered from one Vocera client device to another Vocera client device after the call is set up; no-way audio is when this is experienced by both client devices
- This can occur for either unicast or multicast audio
