Why are some missed calls not reported by the genie?

  • Jun 19, 2021
  • Knowledge

Title
Why are some missed calls not reported by the genie?
URL Name
Why-are-some-missed-calls-not-reported-by-the-genie
Summary
Validation Status
Validated for Customers
Article Number
000008245
Objective
Environment
Vocera Voice Server
  • VS 5.x
Additional Information
Calls to a group are not considered calls to the individual user the Genie selects from the list, but rather calls to the group.
Answer
Calls are only reported to a badge user as missed calls if they are calls made directly to a user, rather than calls to a group.
Vocera Voice ServerVocera Voice & MessagingVocera Platform

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