carrie.frey (Customer) asked a question.
The call button on several of the V5000 badges is not responding when pushed even after the sensitivity has been adjusted both up and down. I find the only way to get the call button to work on the particular badge i am currently using is to take the battery out and put back in.
Is this a known issue or are we experiencing unique issues?
@carrie.frey (Customer) Thanks for raising this. We’re checking internally and will get back to you with an update.
@carrie.frey (Customer) There are no known widespread issues with the V5000 call button. Since this can have multiple root causes, we are escalating this from the community to the support team for further investigation. Our support team will contact you with next steps.
Please click ‘Select as Best’ below to mark the post as resolved.
@carrie.frey (Customer) Just checking in to see if this addressed your question. If so, you can click ‘Select as Best’ below to mark the post as resolved.
sorry for not answering back sooner, we are being pulled in all directions at this hospital right now. A ticket was opened and I have to get more badge logs to send to Vocera to determine what could be happening.
@carrie.frey (Customer) - Thanks for the update. We’ll continue troubleshooting once the additional badge logs are available. We’ll close this post for now, and our support team will follow up as soon as we hear back from you.
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@carrie.frey (Customer) There are no known widespread issues with the V5000 call button. Since this can have multiple root causes, we are escalating this from the community to the support team for further investigation. Our support team will contact you with next steps.
Please click ‘Select as Best’ below to mark the post as resolved.